CRM Update – May 25 : 12:25 pm

Next-generation live chat brings new levels of customer satisfaction.

The latest and greatest version of PowerSurvey has just been released! And there are big enhancements!!
Some survey gurus say that people are more likely to answer a survey if they can do so anonymously. Well, with the help of PowerSurvey and the power of Microsoft Dynamics CRM, you can post surveys to your website, have visitors fill that survey out anonymously, and still track those survey responses inside your CRM.

Another super enhancement is that you can now upload your own CSS, thus personalizing the font, colors, and background of your survey to make it look more like your company’s webpage…

Organizations that can’t retrieve data when they need it risk everything.

7 Social Media Related Quotes From Star Wars
Star Wars premiered 35 years ago today in the US. It was the beginning of what was to become a six part story of man and machine set in space. As a story it contains elements that are relevant to today’s social media connected world that brings together men and women via machines.  (Here’s a link to the Star Wars website.)
Here are seven of this epic’s lessons for social media marketing.

 “You must unlearn what you have learned.” Yoda in Star Wars Episode V: The Empire Strikes Back…

People keep asking me what I think about facebook’s IPO, and the answer is: it has been a huge success for the company and the investors who offloaded their shares. Not so good for the investors who bought of course, but they will only find that out in three years’ time.
The purpose of an IPO is to raise money for the company that is being listed, and (often) for the original investors to cash out. The higher price you list at, the more money for the company and the more profit for the investors that are selling…

If Yahoo were going to pay attention to any of their customers, you’d think it would be Israel. He’s been using their services since 1995. He’s a paying customer. He’s even a shareholder in the company. But recent cutbacks mean the closing of the Concierge desk that would normally help people like Israel.

I have been a paying Yahoo customer and shareholder for more than a decade. For the past 10+ days I have been trying, in vain, to get a problem with my Yahoo email account resolved…

Want to win a free ticket to the largest content marketing event on the planet?Our friends at the Content Marketing Institute have put together an amazing event taking place in Columbus, Ohio this year.  And they’ve agreed to let us give away two tickets to this special event.First, what is this event?Content Marketing World 2012 is the largest in-person conference dedicated to helping marketers and business owners master content marketing.  This year’s conference takes place September 4-6, 2012 at the Columbus Convention Center in Columbus, Ohio (just outside the Ohio State University campus)…

SpaceX’s Dragon capsule will today attempt to dock with the International Space Station.
If everything goes as planned, SpaceX would become the first private company to ever complete such a feat.
The docking manuevers have already started — the Dragon is currently some 350 meters from the ISS — and the ISS’ robotic arm is expected to grab hold of Dragon at 9 a.m. EDT. Full berthing is expected two hours later.
Following a successful docking, the astronauts aboard the ISS will open the Dragon’s hatch the next day and unload the supplies the spacecraft is carrying…

Welcome to this morning’s edition of “First To Know,” a series in which we keep you in the know on what’s happening in the digital world. Today, we’re looking at three particularly interesting stories.
Facebook Launches Camera App
Facebook has released Facebook Camera for iOS, a camera application with a close resemblance to Instagram, which Facebook recently acquired for $1 billion.
The app’s claim to fame are photo filters, which should — in theory, at least — make your photos look more attractive, but we’re not too sure Facebook Camera can compete with Instagram, whose filters are arguably much better…

The Pinterest-like website for learning that the founders of Grockit launched Thursday now has a Facebook integration that shows your friends what you’re learning.
Learnist, the newly launched product, allows anyone to compile content pieces onto a board (they call it a “learning”) that may look familiar.
Unlike Pinterest, however, creators suggest a path in which to consume each content component. Users can check off each component as they go or “re-add” it to one of their own learnings…

1. Darth Vader (@DepressedDarth)

Basically Darth, depressed. Click here to view this gallery.On the 35th anniversary of the release of Star Wars, we’re celebrating the film phenomenon with a look at how — three and a half decades later — the series’ influence can still be seen in modern media.
Take Twitter for example. In addition to the official Star Wars Twitter account, currently enjoying nearly 220,000 followers, there are hundreds of parody accounts set up by dedicated fans…