CRM Update – Jun 21 : 12:37 pm

A recent report from InSites Consulting took a deeper look at the differences between American and European companies when it comes to social media in the enterprise. Where some stats weren’t a surprise at all (American companies are quicker to adopt and experiment with social strategies/tactics than European companies), others flew under the radar a bit and were even a little surprising.
The stat that jumped out at me, and what I want to bring to the surface today, is that while American companies are quick to jump in and play around with social tactics and strategies, European companies think harder about their adoption and work to integrate those processes at the same time…

Michael is one of the remaining unlimited data customers at AT&T Wireless, and got to keep this plan after upgrading to a shiny new iPhone 4S earlier this year. At least he thought he did. When he signed his new contract, he accidentally ended up with some add-ons he hadn’t requested, like roadside assistance and insurance on his phone. He called to remove these, and somehow this resulted in his losing his unlimited data plan and switching to a mere 3-gigabyte one.

I’ve had one of AT&T’s unlimited data plans since I first got an iPhone 3GS not quite three years ago…

11 Tips To Increase Facebook Marketing Effectiveness
One thing that marketers and investors learned from Facebook’s high profile IPO is that it’s a social media platform driven by engagement. So what do marketers need to know about this social media platform to improve their marketing?
Separate research studies done by Buddy Media and Dan Zarrella of Hubspot highlight ways marketers can maximize their Facebook effectiveness.
To help you, here are eleven points to guide your Facebook engagement…

With so many social networks to choose from, how do you decide the best social networks for your company?Not all networks are created equal; each comes with its own specific benefits, features and uses.This 3-step guide will help you choose the best social networks based on your business, experience and community.#1: Find Your CommunityIf you’re just getting started in social media and are weighing which platform to join first, search for your business on various networks to see if you’ve already got a community there…

Here’s a grandmother that really can’t stand Apple products — she hates them so much, in fact, that she unloads dozens of bullets into a MacBook Pro and a couple of iPhones.
Of course, it’s all just a marketing campaign for a company called Clearplex, which produces screen protectors for mobile phones, tablets and computers.
The video is fun enough to watch, although many commenters on YouTube (and we tend to agree) did not appreciate the somewhat awkward narration that seems to mimic Apple’s promo flicks…

I think path analysis is a great tool for improving user experience. Even on non-rigid paths, you can quickly begin to see pages that are being ‘missed’ by the

These rules may sound basic, but even seasoned sales pros sometimes need a refresher. Make sure you’ve mastered the process.A number of the many emails I receive each week are requesting basic “how to sell” information, especially for business-to-business sales.Here’s a quick summary of how it’s done, based upon a conversation with Bill Stinnett, author of the bestselling book Selling Results.1. Research the CustomerBefore you call on a customer, use the Internet, social media or business contacts find out as much as you can about where the customer is today…

Remember “Where the Hell Is Matt,” a viral video from 2008 in which game designer Matt Harding travels around the world, dancing his dance in dozens of unlikely places? Well, four years later, Matt is back, and he’s still dancing.
This time, he’s been to places like Kigali, Rwanda; Damascus, Syria; Poria, Papua New Guinea; Pyongyang, North Korea and Kapon, Thailand, among many others.
In fact, some of the cities Matt has visited didn’t make it into the final cut, but Matt promises to add them to the outtakes video which will become available soon…

1. USB LED Beverage Cooler

This miniature USB-powered refrigerator will keep one can of drink nicely chilled. For that authentic fridge look, a blue LED light turns on when you open the door.

Cost: $19.99

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Nothing beats an ice-cold beverage on a hot summer day. To save you from warm beer, tepid wine and unchilled cans, we have gathered up seven solutions to cool down your drink of choice.
Whether you’re looking for a desktop gadget, a stylish solution for your kitchen countertop or a novelty mini-fridge, we have found a gizmo to suit…