How Social CRM is Like Reservoir Dogs
Social CRM fits in nicely with the Social Business, and to run a Social Business, you need a social team. A Dream Team, if you will. You’ll be thrown a lot of different challenges during your transition and process of running a Social CRM, and through proper training, rollout, on-boarding and screening processes, you’ll be wanting to put together a crack pot group of experts to surround your social efforts. Remember, Social CRM touches a lot of different departments, so you’ll be needing a lot of different skill sets…
Chief Everything Officer: 3 Smart Coping Tricks
Your Car’s Design Is Probably Why It’s Hard To Install A Kid’s Car Seat
You shouldn’t feel too bad after wrestling with your child’s car seat as you attempt to install it correctly. New research suggests that it’s the car’s design itself that’s to blame for your troubles — in fact, very few are easy to use with child restraints.
Research done by the Insurance Institute for Highway Safety and the University of Michigan Transportation Research Institute found that just 21 of 98 top-selling 2010 and 2011 model year vehicles include seat designs that don’t make it a hassle to install a car seat, reports the Chicago Tribune…
Fighting Back Against An Incorrect Form 1099-C
If you negotiate away credit card debt, it’s possible that the bank that cuts you a break will issue a form 1099-C, which reports the amount of debt it canceled and could force you to pay more taxes. If you receive such a form, it’s a good idea to look it over and make sure it’s accurate. If it’s not, you may have a battle on your hands.
Credit.com (warning: annoying pop-up ad alert if you click through) walks you through the process of how to dispute the amount on your 1099-C…
Point Inside Launches Hyper-Targeted Mobile Ad Network
Point Inside has addressed this growing demand among vendors by launching a site called nSide—a pioneer ad network of sorts. It seeks to make shopping more undemanding for indoor shoppers and allow vendors to attract the likeliest of shoppers.
Using data based upon buying preferences of shoppers and product-location functionalities, this site will allow retailers create hyper-targeted promotional messages for in-store customers…
Your Facebook Account Archive Now Includes Friend Requests, IP Addresses
Facebook has upgraded its “Download Your Information” feature with several new categories of information.
The feature, which can be found in Facebook Account Settings, was first introduced in October 2010, enabling users to download an archive of their entire account history.
The info included photos, posts, messages, friend lists and chats.
Now, when you download your information from Facebook, you’ll also get your previous names, friend requests, and even IP addresses you logged in from…
At Least Netflix Streaming Doesn’t Take 6 Weeks To Reach My House
Like many other Netflix customers last year, Chris was frustrated with the service’s price hikes, loss of content, and wacky re-branding efforts. He canceled and took advantage of a free trial offer from competitor Blockbuster. His happiness about switching didn’t last long, especially when it took Blockbuster six weeks to get his first DVD to him. Sure, he lives in Alaska, but it’s not like they were delivering it on horseback.
Back when Netflix was making the blunder of raising rates and separating their disc service, I decided to let them know how disappointed I was…
4 Ways to Use Twitter for Customer Service and Support
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2 New Tricks for Hiring Tech Talent
Today’s Top Stories: Sony Confirms Layoffs, DOJ Sues Apple
Welcome to this morning’s edition of “First To Know,” a series in which we keep you in the know on what’s happening in the digital world. Today, we’re looking at three particularly interesting stories.
Sony Confirms 10,000 Layoffs In Major Reorganization
Sony has confirmed it plans to cut 10,000 jobs globally by the end of 2012. The company has laid out a major reorganization plan, projecting it will result in net sales of 6 trillion yen ($74 billion) and an operating income margin of 5% in its electronics business by 2014…
How Your iPad Gets Made [VIDEO]
There’s been considerable press lately about the disconnect between Apple‘s uplifting brand image and the soul-crushing way in which iOS devices are actually assembled by Chinese workers.
Nevertheless, this video, shot by Rob Schmitz, Shanghai bureau chief for American Public Media’s Marketplace offers a fascinating glimpse of the process by which an iPad is created.
SEE ALSO: Apple’s Foxconn Operations Exposed in ABC Report [VIDEO]
Among the points of interest: Foxconn, which manufacturers the devices for Apple in China, attaches a tiny buckle to each iPad’s motherboard so if anything goes wrong with that particular iPad, Apple can trace it back to that point in the assembly…
The Dangers of Marketing Half-Baked Products
What Do You Think of the Google+ Redesign? [POLL]
Google initiated a bold redesign of Google+ on Wednesday that has already drawn some criticism for its whitespace-heavy design.
But that’s not the only change on Google’s social network. The new Google+ also sports a large, Facebook Timeline-style profile photo, a navigation ribbon and an Explore page, among other features. (See gallery below for a detailed overview of these new changes.)
Now that you’ve had some time to check out the new design, we want to hear from you. Take the poll below and weigh in on Google+’s changes…
7 Mistakes to Avoid on Your Ecommerce Site
The Customer Experience Series is presented by Webtrends, providing the unified, customer intelligence to deliver real time relevance in every marketing campaign, every digital channel. Learn how.
We’ve all been there. You’re all set to buy something, credit card in hand, but for one reason or another you never close the deal.
Maybe the third time you were asked to enter your credit card number, you gave in. Perhaps it was the exorbitant shipping costs. Maybe the site crashed.
The truth is, there are at least seven things that send potential customers fleeing in horror from your website, some of which were chronicled in this perceptive comic from The Oatmeal…
ClothingShoemall: [Shoes & Apparel] [$10 off $50, $20 off $80, $30 off $100 + Free Shipping]Eddie Bauer: [Apparel] 20% Off all New Arrivals w/ Coupon SUNNY20Lane Bryant: [Apparel] $25 Off $75+, $50 Off $150+, or $75 Off $225+ w/ Coupon APRILGIFTLB
Computers and Electronics
VM Innovations: [Headphones] Refurbished Sennheiser HD-203 Over-Ear Headphones for $10 + free shippingCowBoom: [Android Phones] Used Samsung Galaxy Nexus 4G Sprint Android Phone for $100 + free shipping
EntertainmentNewEgg: [Entertainment] Xbox 360 4GB Slim Console $179…
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How Mike Tyson Became a Social Media Heavyweight
Iron Mike. Kid Dynamite. The Baddest Man on the Planet.
Whatever nickname you know him by, you’re probably familiar with the ex-heavyweight champion boxer and current celebrity entertainer Mike Tyson. But did you know he’s also made himself into a hit on social media?
Tyson has gathered some 4 million combined followers on Twitter and Facebook, and his YouTube channel has amassed nearly 23 million views. He posts photos to Instagram, too, and is one of a growing number of athletes to embrace social games as the next frontier in personal brand-building and marketing…
Too Bad We Can’t Pump Natural Gas Into Cars — It’s Crazy Cheap Now
Not all gas costs are soaring. Natural gas has dipped to its lowest price in 10 years, dropping to less than $2 per 1,000 cubic feet. The last time gas was cheaper than its current rate of $1.984 was January 2002. That’s a good sign for your home gas bills, but won’t do you any good at the pump.
An AP report says bountiful supply is responsible for the price drop. More effective technology is allowing more drilling, upping production while drawing the ire of environmentalists who say it puts water safety at risk…
Court Orders Johnson & Johnson To Pay $1.2 Billion In Deceptive Marketing Case
Johnson & Johnson and a subsidiary have to pay for the way it marketed antipsychotic drug Risperdal, neglecting to mention its side effects while claiming it was safer and worked better than the competition. In Arkansas, one of 11 states in which J&J has faced legal battles over the drug, a judge ordered the company to pay $1.2 billion to make up for its alleged sins.
CNNMoney reports the companies’ allegedly deceptive practices caused government-subsidized healthcare services to pay for the drug, which is believed to put patients at risk of diabetes and neurological problems…
Microsoft roadmap leaks for Office 15, IE 10 and more key products
Determining The Value Of Your Free Time
Unless you’re a salaried employee or business owner who’s expected to work excessively for the good of the company, the more hours you work usually determines how much you’ll make. The prospect of working overtime or taking on a side job can be compelling, helping you save by having less time to go out and spend the money you’re piling up.
The difficult thing is to decide how much extra work is too much. At a certain point, the extra work no longer improves your quality of life because it doesn’t leave you with much of a life…
Smartphone Sales to Hit 1 Billion in 2014 [STUDY]
Global sales of smartphones will top 1 billion units in 2014, according to one analyst’s estimate.
Credit Suisse predicts sales of the devices will grow about 46% this year to 687.9 million units, according to a report by Reuters. Reps from Credit Suisse could not be reached for comment.
Much of that demand is being driven by China and cheaper smartphones that are flooding the market. Credit Suisse also forecasts a 23% market share for Apple and 11% for Nokia over the long term. Other winners include Samsung and Huawei, though Motorola, HTC, Sony and BlackBerry maker Research In Motion are all expected to lose market share…