CRM Update – May 01 : 7:39 pm

Hi, Jason, Unfortunately, no, there is no clear process to troubleshoot discrepancies between two vendor tools. However, there are some things you might

Daniel Henry – don’t leave home without him
Groupon, Incorporated (NASDAQ ticker symbol: GRPN) was rumored to be seeking new directors after the restatement snafu. It’s now official as the company has announced that Daniel Henry, the Chief Financial Officer of American Express Company and Robert Bass, a Vice Chairman of Deloitte LLP will join its Board of Directors. Considering what Groupon has gone thru and the extensive damage done to shareholders since the restatement announcement in my opinion it’s a darn good idea that both will be serving on the Audit Committee with Audit Chair, Ted Leonsis…

The attackers behind the Flashback Trojan for OS X may be making as much as $10,000 per day through a click fraud scheme involving Google AdWords, Symantec says. The Trojan intercepts all queries made specifically to Google’s search engine and will redirect the user to a page of the attacker’s choosing. Every time this occurs, the attackers make about 0.8 cents per click.
“Flashback uses a specially crafted user agent in these requests, which is actually the clients universally unique identifier (UUID) encoded in base64″, explains Symantec…

Three in four companies plan to use social media as an enablement tool within a year.

Don’t give customers a reason to jump ship.

Proposed legislation is a first step in the process to strengthen online consumer protections.

Twitter might be developing a premium version of its service, CEO Dick Costolo indicated on stage at Wired‘s business conference in New York City Tuesday afternoon.
An audience member asked Costolo whether Twitter would ever introduce a “pro” version for individual users. Costolo refused to confirm that Twitter was working to develop one, but did suggest that it was an idea the company was exploring.
Costolo said he imagined a product with “lightweight controls” for users…

BagThat is a new London-based social network infused shopping website that offers great deals on brand names like Samsung, Rush Hair & Beauty, TheGadget4U, Halfords and the Real Wine Company.
Here’s how the site works: Users bid on how much they’re willing to pay to suppliers for any particular item. The user then shares on social media, getting others involved, allowing the price to be driven down by the number of people willing to commit to buying the item. The more shares, the lower the price will be…

A surge in cloud-based and multichannel customer interaction contributes to the uptick, but obstacles remain.

There are no shortcuts to customer strategy.

The things that make games so compelling “can equally make employees, partners, [and] customers addicted to your B2B or B2C offering.”

A 2012 buyers’ guide.

Recently I had the chance to use the Sony Speaker Dock for the iPad, iPhone, and iPod. I love the sophisticated looks; the dock would be perfect to add to the atmosphere of a get-together or party. Even though this is a Sony product, it reminds me of Apple in the sense that this speaker is very simple. It isn’t overloaded with complicated buttons that you would need an instruction manual to understand.
For a dock system of its quality, the RDP-X500IP is on the less expensive end, price-wise. For example, Sony sells the dock for $250…

One day you’re on top, the next you couldn’t feel lower. Entrepreneurs share their tips for getting through dark days.Every entrepreneur goes through highs and lows. You come up with an idea: high. You tell your idea to a close friend or mentor and they knock it down: low. You hire a brilliant development team: high. Your star developer leaves for a better offer: low. You launch to great fanfare: high. After the celebration is over, nobody returns to your site: low.It goes on like this. One day you are on top of the crest, the next you are at the bottom…

Text message spam promising free iPads or cash rewards may be obnoxious and unwanted, but they also carry a greater danger: clicking on texts can install malware that collects personal data from your phone.
They’re also booming faster than any other sector of the tech industry. Spam text messages in the U.S. increased 45% in 2011 to an incredible 4.5 billion messages, Richi Jennings, an industry analyst and expert in spam, told Bloomberg.
Bloomberg highlighted the story of on 31-year-old Washington, D…

Firms that held up through the Great Recession are stable, but that hasn’t inspired an uptick in hiring or paychecks yet.Even as corporate earnings continue to soar and big companies appear to be very profitable, I’ve remained cautiously optimistic about the economy, because the SurePayroll Small Business Scorecard data doesn’t reveal the uptick in hiring we’ve wanted to see. With gas prices rising and growth slowing, the general economic climate seems to reflect what our data has said all along—any recovery has not yet created action…

Offer smart perspective to your mentor in return for his or her time and insights, recommends Jeremy Johnson, co-founder 2tor.com, among other tips.

Hi Jason, My guess would be that this is due to Google being a sample based system if you have over 500,000 visits. -Mollie From: webanalytics@yahoogroups.com

Apple is fighting a request for a deposition given by its late founder, Steve Jobs. The deposition, which relate to Apple’s relationship with Universal Music Group, would unveil trade secrets and cause damage to the company, Apple says.
A class action lawsuit between Universal Music Group and musicians, including Rob Zombie and the estate of Rick James, alleges that UMG has underpaid royalties on digital downloads and ringtones. The artists want such downloads to be treated as “licenses” rather than “sales” — and hence subject to higher royalty rates…

If business tasks are not as natural as breathing, your business will suffocate.

Request: We want to hear from you. Tell us on your blog or website how the Dynamic Customer Journey is impacting your business, and we’ll cross-link to the conversation. During SXSW 2012, Altimeter Group launched its three research themes to the public: Dynamic Customer Journey, Adaptive Organization and Sentient World. Now, we’re asking you — [...]

Who has time to keep up with which brands are the coolest when you’re trying to make ends meet? That’s how millennial shoppers — those between the ages of 18 and 34 — are feeling, according to a new survey. Doesn’t matter what the name on the styrofoam cup of high-sodium soup says, as long as it’s cheap and edible.

In a survey done by WSL Strategic Retail, 25% of millennials say they don’t have enough money to cover even their basic needs. When you get to the 35-54 age group, only 17% say the same, and 13% are having a rough go over the age of 55, reports the Chicago Tribune…

Hi Jason, I’ve certainly run into similar agreement problems between SiteCat and GA. The advice from Kevin, Stéphane and Dave is excellent and I’d echo

This isn’t your run-of-the-mill credit card reward program.
JP Morgan Chase has teamed up with LivingSocial to offer consumers a credit card that rewards customers for buying deals on the daily deal website.
For each dollar spent on LivingSocial deals, the cardholder earns five points; for dining, three points; all other purchases earn one point per dollar spent.
For every 100 points earned, the customer gets a dollar to spend on a LivingSocial deal. For LivingSocial enthusiasts, it’s a reward-card dream come true!
Dan Dougherty, director of Chase Card Services said “We are pleased to offer social-buying enthusiasts a product that enhances their shopping experience with the ability to earn rewards for their purchases,” in a press release today…

Heh — I take that as a polite way of saying I don’t know when to stop talking. @All — Julien and I have worked together on a few projects, including

Just days after releasing significant updates to its iPhone and Android apps, Twitter announced Tuesday its plan to upgrade its ‘Discover’ tab on both Twitter.com and its mobile apps.
Twitter introduced Discover in December as part of an overhaul to its website and mobile apps. The tab displays trending topics and hashtags, suggests people to follow and recommends stories based on your connections, location and language settings.
In a company blog post, Satya Patel, vice president of product at Twitter, says the company has improved Discover’s recommendation algorithm to surface more relevant and meaningful content…

The bar has been raised for technologies that not only hear, but understand too.

We’re thrilled to share that Mashable‘s third annual Social Media Day will be held Saturday, June 30, 2012!
We launched Social Media Day in 2010 as a way to recognize the digital revolution happening right before our eyes. Whether we’re reporting about new online networks on Mashable or listening to inspiring stories from our readers, we’ve seen how this increasingly connected world is quickly changing lives across the globe — and our community agrees.
In 2010, there were more than 600 Meetups in 90 countries…

There are tons of reasons why they could be different. Are you using first party cookies with SiteCatalyst? Are you doing any custom link tracking with either

When it comes to social media, the oft-heard narrative of the 2012 election season is that the Democrats are the “social party,” and are more adept at using platforms such as Facebook, Twitter and Foursquare. The Republicans, however, are trying to turn that logic on its head.
The Grand Old Party opened up a new media salvo with Tuesday’s launch of its “Social Victory Center,” billed as a one-stop-online-shop for Republican voters to organize, plan events and volunteer in local, state and national elections…